Legal

Grievance Redressal

If something went wrong with Skylo Digital or SkyloFin, tell us. Every complaint reaches our Grievance Officer.

Grievance Officer

Name
Akash Wagh
Role
Founder and Grievance Officer
Company
Skylo Digital (Proprietorship), MSME Udyam UDYAM-MH-23-0433200
Address
Nashik, Maharashtra, India 422003
How to Raise a Complaint

Write to the Grievance Officer

Email hello@skylodigital.com with "Grievance" in the subject. Please include:

  • Your name and the email or phone you use with us
  • Which service it is about: skylodigital.com, skylofin.com or the SkyloFin app
  • What happened, with dates and screenshots if you have them
  • What you would like us to do

Never send passwords, OTPs, card numbers or full bank account numbers. We will never ask for them.

What Happens Next

Our Response Times

Acknowledged

Within 48 hours, with a reference for your complaint.

Looked Into

We check what happened and may ask you for more details.

Resolved

Within 30 days of receiving your complaint, with a written answer.

Complaints about a credit card, loan or account you applied for through SkyloFin are decided by that bank or lender under its own grievance process; we will help you reach the right team. For personal data, you also have rights under India's Digital Personal Data Protection Act, 2023, described in our Privacy Policy.